Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us at spaniard@charliespaniard.com, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbor’s in case the courier left the package with them
If you did find a mistake in your delivery address, we can send your order again, but the product and shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand order fulfillment company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at spaniard@charliespaniard.com within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order.
Returns
Do you offer returns or refunds?
We don’t offer returns. Refunds are only offered to customers that receive the wrong items or damaged items.
Can I exchange an item for a different size/color?
We don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. It’s possible that an item you ordered was mislabelled. If that’s the case, please email spaniard@charliespaniard.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
If you have further questions, email us at spaniard@charliespaniard.com.